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HELP DESK FOR PROVISION OF PRACTICAL ADVICE TO PUBLIC ADMINISTRATION BODIES ON APPLICATION OF LGAP

Skopje, January 14th, 2019

With a view to improve efficiency in administrative procedure and to ensure consistent implementation of the Law on General Administrative Procedure (LGAP), as of today the Ministry of Information Society and Administration will launch a helpdesk for provision of practical advice to public administration bodies on application of LGAP.

To provide streamlined communication and improved efficiency and cost-effectiveness, MISA launched an electronic address, whereby public administration bodies could address their questions and comments on problems they face during application of LGAP. The questions would be considered by government officials employed at MISA that are part of the support team on implementation of LGAP.

Responses to questions received in the course of a workweek would be provided by the last work day of the following workweek.

LGAP governs the work of the administration and relations thereof with citizens. In the past, the main challenge of the law was respect of the rule-of-law principle, whereby administrative acts should be based on positive legislation.

This manner guaranteed predictability of administrative acts, legal security and rule-of-law.

However, the contemporary Law on General Administrative Procedure should tackle challenges related to cultural, technological and economic changes that took place in the past several decades. One of these changes includes greater equality in relations between state authorities and citizens. The contemporary administration no longer views the citizen as submissive to public authorities. 

The citizen is a value for the modern-day administration. Another change is the manner of communication between institutions and citizens resulting from the swift and revolutionary development of information and communication technologies, as well as from the drastic increase and acceleration of all types of regulated relations within a society.

 

Ministry of Information Society and Administration